6 Rules of The Best Forklift Service

Is there such a thing as the best forklift service? Not only does the best forklift service exist, but you absolutely need it when your business performance relies on minimal or no downtime and a continuity of forklift performance.

As any Logistics and Warehouse Manager knows, forklifts, and especially electric forklifts, are the silent workhorses in the business. They only get noticed when they first arrive and when they get sick, i.e. break down. Otherwise, we take them for granted to do all the heavy lifting and long distance running without interruptions. We expect forklifts to keep making money for the business, perhaps indefinitely!

So, what is the Best Forklift Service?

You can get the best forklift service – and you deserve it – but you need to stick to these rules:

  1. Start with the right and reliable forklift equipment.
  2. Buy or rent forklifts from a reliable supplier.
  3. Schedule regular service.
  4. Use qualified and experienced mechanics.
  5. Use genuine parts.
  6. Drive the right forklift license and training.

1 Reliable Forklift Equipment

Smart warehouse operations start with reliable storage and materials handling equipment. Choosing the right forklift equipment is as much about saving costs as it is about making maximum business impact.

The ISS Equipment new forklift brands, Nichiyu and Big Joe forklifts, are renown for longevity, with ten to twenty years of heavy usage not being uncommon. But even the best forklifts perform even better, reducing the risk of costly disruptions and stress, if serviced well.

2 Reliable Forklift Service Supplier

Getting a reasonable and reliable forklift service is a challenge when you are busy and budgets are tight. You are constantly bombarded with deals that look too good to be true, only to end up with a lengthy list of extras and penalizing contracts. An honest supplier, truly committed to an excellent product, confident of  the experienced and passionate service team, can make a difference.

Stick with the supplier from whom you have purchased or are hiring the equipment, if they have earned your trust in the first place. Chances are, they know their brands better than anyone else and they will give you a good service to earn your ongoing custom. I know we do that for our customers.

3 Schedule Regular Forklift Service

There are two types of forklift service: regular and emergency. Everyone knows that in every walk of life, emergencies attract higher costs. So, investing in regular forklift service is a no-brainer. It is the essence of the best forklift service:

  • It ensures operational continuity.
  • It drives efficiency.
  • It saves costs: downtime and costly parts that could have been maintained.
  • Most importantly, saves time. Just schedule regular forklift service and focus on your important work. Your forklift service supplier will do the rest.

4 Use qualified and experienced mechanics

The problem with having an in-house mechanic is that employees come and go, and recently, they more go than stay. This breaks down continuity and efficiency and may even lead to a crisis when equipment breaks down while people are sick or on leave. Of course, if you have a large fleet, you may also have a team of your in-house mechanics. But the majority of warehousing operations don’t have that luxury (and responsibility).

Importantly, chances are, maintaining a forklift fleet is not your core business. The smartest move is to use a regular service provider, who has a trained team with a continuity of expertise and your service data to quickly resolve your problems. They will eliminate your downtime so that you can keep doing what is most important for you!

5 Use genuine parts whenever possible

A regular check, using genuine parts, or at least parts recommended by your trusted supplier is a guarantee of uninterrupted performance and longevity of your forklifts. While genuine parts are usually the best, because they were uniquely designed and calibrated for specific models of forklifts, we live in the world of possible substitutions. And that may be fine for your valuable equipment. But be cautious. Deal with a reliable parts supplier, preferably one who sold you the forklift.

6 Drive the right forklift license and training

Yes. There is such thing as a forklift culture. It is a subset of the workplace safety mindset, or culture. How people use forklifts matters to the safety of people, products and the equipment itself. Ultimately, the outcomes matter to your business reputation.

The first step towards creating the right forklift culture and getting the “best forklift service”, i.e. one that doesn’t cost you anything, is by ensuring forklift training. Many forklifts require that the operators have a formal, current forklift license. However, increasingly, there is a new range of powerful forklifts that do not require forklift licensing. And this is where you need to ensure that everyone receives the right safety training to operate these new-age stackers, order pickers and pallet jacks.

Forklift service from ISS Equipment comes with:

  • Experienced, dedicated mechanics with expertise in electric and lithium-ion forklift servicing.
  • The most experienced, fastest Nichiyu service team in Australia – with average 25 years of experience.
  • A range of genuine and approved parts.
  • And, on new forklifts, free service for 3 years with our extended 3 year warranty.

Nichiyu that!

Finally: Are You Getting The Best Forklift Service?

You will know for certain when you answer these questions:

  1. Is your forklift down, not earning its ROI, or your customers’ love?
  2. Is it a hassle to find a reliable service supplier?
  3. Do you want to be sure you will get a fair service deal?
  4. Need a certainty of a FREE Inspection and a Transparent Service Report?

Now is the best time to do something about it!


There is Nothing Funny About Forklift Accidents

Why Forklift Safety a Reflection of Business Culture?

When you are passionate about the equipment you use and when you value the power the best equipment can give you to be your best, then there is just one thing to do. And that is to treat all your tools with respect. That’s how you also earn professional respect and personal satisfaction.

And that’s how you and your teammates will stay safe to enjoy long and rewarding lives with your families.

How a Trusted Forklift Supplier Can Support Your Safety Culture?

At ISS Equipment, we are passionate about keeping forklifts (and racking equipment) in perfect health. And that means: safe for people and goods. We are happy to reinforce your safety message every time your forklift drivers come in contact with our Service Team.

Our qualified and experienced mechanics and sales reps excel at:

  • Explaining the essential safety features
  • Showing the safe limits of each machine
  • Checking all safety points
  • Giving you some extra time to hear about your family, your weekend or footy – because we work to live and not the other way round.

We select our forklift brands to work! We just make sure your forklifts stay healthy to do so.

ISS Equipment forklift service from comes with:

  1. The most experienced, fastest Nichiyu service team in Australia – with average 25 years of experience.
  2. A range of genuine and approved parts.
  3. And, on new forklifts, FREE service for 3 years with our extended 3 year warranty.


Smart warehouse storage and materials handling is as much about saving costs as it is about making maximum business impact,” said Peter Boustead, MD, ISS ProRack.



As with all new technologies, until they become mainstream, and late followers lose any chance of an associated competitive advantage, there are many myths surrounding Lithium-ion forklifts. The main myth is that of the higher price. It can be quite sticky, being perpetuated through lack of actual information. Even though the cost of Li-ion forklifts has dropped down as much as 50% over the past five years, market leaders in logistics look at it from a different, and more sustainable angle: lifetime cost of ownership.

Below are just the top 8 reasons to consider this clean technology. Each one alone is a business case for giving this green technology a green light.


Gain productive time through long operational cycles


Gain extra productive time and reduce cost through Zero battery maintenance


Save overall business operational costs with 30% Less of energy usage


Save operational costs in perpetuity with Lower lifetime cost of Lithium-ion forklifts


Enhance the market attraction of your Brand in key export markets through Ultra-clean environment in production and handling of your products


Save costs and build your  Employer  Brand reputation  through drastically reduced risk of workplace injuries and an easier working environment with Lithium-ion forklifts


Be seen not just as an innovative market leader; boost your Corporate Social Responsibility by minimizing your ECO footprint.


And, most importantly, boost your EXPORT advantage with 360 degrees-ultra-clean Australian products.


And, beware the biggest Li-ion myth:

Lithium-ion forklifts are more expensive. 

Not from ISS ProRack NICHIYU dealership!! Talk to us: 134 234.

Advantages of Buying Used Electric Forklifts

Electric fork lifts are considered to be among the smartest options for different handling and lifting needs. First, they are more cost-effective than their counterparts since they virtually eliminate fuel costs, as well as related maintenance needs like engine transmission oil and filter changes. They also last longer than internal combustion forklifts, with some models lasting more than 15, 000 hours. When it comes to health and safety in the workplace, electric forklifts score better, too; they have less tailpipe emissions. And where productivity is concerned, they are a gem: they can accommodate directional changes, they have faster acceleration, and there is a lesser need for foot movements by the operator.

The advantages are many and varied, for certain, and one can argue that one of the few considerable disadvantages is their initial cost. Brand new electric fork lifts usually fetch a pretty price, compared to their other counterparts. Fortunately, your operation can cash in on the offered functionality of this type of forklift while working within a budget with used electric fork lifts.

Interested in one? Here are some of the best reasons why the investment is worth it.

Lowered Price

One of the most obvious benefits of buying used electric forklifts over brand new models are the price savings. Some brand new models can run up to around $13, 000, while used ones can cost as low as $2,000. They are ideal for facilities that are just starting out, are working with a budget, or do not require a brand new model for their applications.

Availability of Parts

It is also convenient to find parts that may need repair or modifications, for your used forklifts. There are suppliers that provide original equipment manufacturer-quality results for a wide suite of solutions, including maintenance and repair.


Finally, used electric forklifts rental are more suited to industrial operations that function on a project-to-project basis. If your lifting and handling needs do not make up a major part of your operations, buying a brand new model may be a costly investment that will take longer to pay back its initial cost.

The key thing to remember when buying a used electric fork lift is to choose the right supplier. At Nichiyu, we make sure that our clients are treated to our extensive product knowledge, so they can find the right forklift for their specific needs. We also provide repair and maintenance services. Visit our website and browse through our catalog of quality used forklifts on www.nichiyu.net.au.

Nichiyu Electric Forklifts Get a New Home in Australia

ISS ProRack Media Release

Melbourne, Australia, 26 April 2017: ISS ProRack, a privately owned Australian company with over 20 years of delivering innovative warehouse storage and materials handling solutions, is set to boost the customer power of choice by launching the new home of Nichiyu Electric Forklifts in Australia with a stunning facility in the Melbourne suburb of Dandenong South, and online at: www.nichiyu.net.au.

Smart warehouse storage and materials handling is as much about saving costs as it is about making maximum business impact,” said Peter Boustead, MD, ISS ProRack.

Nichiyu brand is synonymous with electric forklift innovation, having developed the first electric forklift in Japan in 1937. Mitsubishi Nichiyu Forklift Co Ltd now owns 65% of UniCarriers, which, according to Bloomberg, positions the company as the third-biggest lift truck manufacturer, behind Toyota and KION Group. This means, Nichiyu is among the top three choices of warehouse managers around the world.

Since the inception in 1993 ISS ProRack has been committed to innovation to find the right solutions for their customers. With the ever-present need for improving business efficiency and the growing impact of human and environmental safety issues, the company has focused on electric forklifts. Therefore, when in 2015 many Nichiyu forklift customers in Australia found themselves stranded due to hostile takeover of a major dealership, it was logical for ISS ProRack to partner with a leader in electric forklift innovation.

Sustainability is the new normal as customers are aware of the environmental impact their operations can have on society,” says Brett Wood, chairman of the Industrial Truck Association (ITA).

According to Brett Wood, chairman of the Industrial Truck Association (ITA), there is significant trend towards electric lift trucks and the decline of internal combustion (IC) models. The former now make over 60% of all forklift orders.

“Sustainability is the new normal as customers are aware of the environmental impact their operations can have on society,” says Wood

ISS ProRack continues to push the boundaries of environmental responsibility, offering a range of Lithium battery-powered forklifts. They see this emerging ultra-clean technology as an extra competitive advantage for Australian food and pharmaceutical industries in their war for attractive markets in China and Europe.

“Smart warehouse storage and materials handling is as much about saving costs as it is about making maximum business impact,” said Peter Boustead, MD, ISS ProRack. “We understand the complexity of problems our customers face in addressing the rising business costs and the growing compliance demands of social responsibility. We can’t be just about making a sale. We need to look at our customers’ long-term success!”

The newly appointed National Manager for Nichiyu Electric Forklifts, Australia, Gary Hodge, has welcomed this partnership.

“Mitsubishi Nichiyu Forklift Co Ltd is committed to growth of the Australian market not just though the best technology but also excellence in customer service. As a recognised electric forklift innovator, we are thrilled to be represented by an Australian business like ISS ProRack, with strong customer service culture and innovation focus. We look forward to continuing to supply products that will support ISS ProRack and their customers on the path to local and export success,” said Gary Hodge.

CONTACT – ISS ProRack | Nichiyu Electric Forklift:

Media Enquiries:Business Enquires:
Margaret MansonMarketing Specialist | ISS ProRack
M:         +61 407 66 11 30
W:        www.nichiyu.net.au/contact
Customer ServiceISS ProRack
P:         134 234
W:        www.nichiyu.net.au/contact

ABOUT:  ISS ProRack is an innovative, privately owned Australian company with over 20 years of delivering customer success through warehouse storage and materials handling solutions. ISS ProRack provides services in design, installation, maintenance, and safety audit of Palletised Racking and Shelving together with a comprehensive range of Materials Handling Equipment. An authorised Australian dealer for Nichiyu Electric Forklifts, ISS ProRack continually pushes the boundaries of performance and environmental responsibility through forklift technology, now offering the next-gen Lithium battery powered, ultra-clean forklifts. The company’s consultative approach enables us to match the best equipment with each customer’s unique need to improve storage capacity, efficiency and the triple bottom line. Contact ISS ProRack: 134 234 | www.nichiyu.net.au.

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